This qualification is tailored for individuals eager to enhance their skills and knowledge in Customer Service at Level 1.
The main goal of this qualification is to lay the groundwork for further learning and enhance their skills and knowledge within the field. Additionally, employers can trust that the knowledge gained aligns with nationally recognised standards for Customer Service at this level.
Click here to joing the BII today!
This course emphasises the significance of providing excellent customer service and equips you with the skills to deliver it effectively. You’ll learn how to communicate efficiently in a customer service role and handle customer complaints with professionalism and care. Understanding these key aspects is crucial for ensuring customer satisfaction and loyalty.
Additionally, the course covers strategies for promoting and selling products and services to customers, highlighting the importance of establishing strong working relationships within a customer service team. By focusing on these areas, you’ll be prepared to contribute positively to your team’s dynamics and enhance the overall customer experience.
This online course consists of 6 modules, covering a wide range of topics.
Understand why excellent customer services plays a vital role in the success of an organisation, employee, and the customer.
Gather essential information to meet and exceed customer expectations, set standards for personal presentation and behavior to attract new customers
Outline the needs and expectations of different types of customers, as well as learning the legislations and regulations that relate to the customer service role.
Understanding products and services when selling, along with techniques for upselling, cross-selling, and suggestive selling.
Learn how to recognise when a customer may make a complaint, and how to act professionally and effectively to ensure the complaint has been resolved to their satisfaction.
Describe how good working relationships contribute to good customer service and identify what leads to effective teamwork and the role you play within that team.
We recommend you complete this course on a laptop or desktop computer in order to minimise compatibility issues accessing the online content of the course.
The examination for the Level 1 Award in Principles of Customer Service consists of 20 multiple-choice questions and you have 30 minutes to complete them.
When completing the exam, all delegates are required to log-in to the online exam portal using their unique log-in details. The learner must complete the test in exam conditions using their computer and camera. If you need help with getting set-up for the exam, please contact our team on 01276 684449 selecting Option 2.
Please DO NOT register with a generic business email address as you may not be able to access your certificate in the future.
You will need to register and purchase additional courses for other participants under their own account with their own unique email address.
This course is non-refundable.
You can complete the learning in your own time, at your own pace.
This will depend on the checks above but can take up to 2-3 weeks to be processed from the exam date.
Your exam will be reviewed by the Awarding Body, upon completion of the proctoring process your certificate will then be issued.
You can re-sit your exam as many times as you need. Your first exam re-sit will be free of charge; however any further re-sits will be chargable.
The pass rate for this course is 70%.
Yes, you can complete the learning on a mobile/tablet but it is recommended you do this on a pc/laptop.
No, you are required to complete the online examination on a laptop/desktop that has a working front facing camera and microphone.
You are allocated 30 minutes to complete your exam.
The pass mark is 14 for this course.
For more information about our training, or if you have any queries, please don’t hesitate to contact our team 01276 684 449 (selecting Option 2) or email training@bii.org
Check out other training courses that may be of interest to you below.
