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Meet the BII Team

At the heart of the BII, we have a dedicated and passionate team committed to supporting, promoting, and representing the UK’s thriving pub and hospitality industry. Each member of our team brings a wealth of knowledge, expertise, and a shared passion for fostering growth and success within the sector.

Take a moment to get to know the faces behind the BII, and discover how we work together to provide invaluable support and champion the future of British inns and pubs. Whether you’re looking for advice, industry insights, or inspiration, our team is here to help you every step of the way.

Chief Executive Officer

Steve

Since joining the BII as CEO in 2019, Steve is the driving force behind the team. With a wealth of experience across multiple sectors, Steve has inspired new ways of thinking & working together in the BII.

Head of Communications

Molly

Molly joined in 2017, leading our Comms & Marketing team. She provides members with vital information, and manage our Events & Awards. When she isn’t working, she can be found traveling the country in her van, Venus.

Head of Operations

Natalie

Natalie joined in 2017 to be the link between BII Members and our Trusted Partners, while also leading our membership and training team. She is always looking for new products and services to enhance BII Members’ businesses.

Head of Membership Development

Hannah

Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.

Head of Finance

Shila

Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII’s financials and reporting requirements.

Non-Executive Director (NED)

Mike

Mike joined the BII in 2016 as CEO and now serves as our NED. With over 40 years in the licensed trade, he runs the Pub Co and Landlord Helpline, helping members manage relationships, rent reviews, and MRO options.

Head of Communications

Molly

Molly joined in 2017, leading our Comms & Marketing team. She provides members with vital information, and manage our Events & Awards. When she isn’t working, she can be found traveling the country in her van, Venus.

Senior Marketing Executive

Teah

Teah joined in January 2023 and heads up all things Workforce, as well as helping with keeping both websites fresh and engaging. In her spare time, she loves reading, with her favorite spot being by the poolside, soaking up the sun.

Marketing Executive

Guen

Guen joined in April 2024, contributing to BII Workforce socials, The Spark, and the Behind the Bar podcast. Outside of work, she enjoys gaming and reading, often accompanied by her cat, Nyx.

Marketing Assistant

Gabe

Gabe joined in August 2024, creating socials, editing podcasts and helping our partnership coordinator with our Trusted Partner promotion & guides. When forced into karaoke, his go to song is ‘My Way’ by Frank Sinatra or ‘Tequila’ by The Champs.

Marketing Assistant

Imy

Imy joined the BII in March 2025, helping with BII socials, creating guides, and making our weekly INNfocus newletter. In her spare time she can be found thrifting for hidden gems at charity shops.

Executive Team Assistant

Kate

Kate joined the BII in September 2025, helping with the day to day organisation and admin across the senior leadership team.

Membership Manager

Katy

Katy joined the BII in January 2023 oversees the Membership Team, speaking to our members directly to check in with them and help where needed.

Training Customer Service Lead

Charlotte

Charlotte joined the team in November 2022. She leads the customer service team for BII training, helping with all course related queries.

Membership Customer Service

Kelly

Kelly works in the Membership Team and joined the BII in January 2022, making calls to members to check in and see how we can help and support them.

Membership Customer Services

Anca

Anca joined the BII in January 2023. She is the first point of call for our members, helping with all your queries.

Membership Customer Service

Jess

Jess joined the BII in October 2023. She is the first point of call for our members, helping with all your queries.

Membership Customer Service

Lisa

Lisa joined the Membership Team in August 2023, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Lacey

Lacey joined the Membership Team in December 2023, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Bella

Bella joined the Membership Team in August 2024, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Nicole

Nicole joined the Membership Team in January 2025, making calls to members to check in and see how we can help and support them.

Membership Customer Services

Ellie

Ellie joined the Membership Team in February 2025, making calls to members to check in and see how we can help and support them.

Head of Finance

Shila

Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII’s financials and reporting requirements.

Financial Accountant

Malcolm

Malcolm has been with the BII since October 1997 as a longstanding staff member. He works within the finance team and provides support to the membership team with the CRM system.

Membership Finance Co-Ordinator

Patricia

Patricia has been with the BII for several years as Membership Finance Co-ordinator. She works closely with BII events and partners, managing membership finances across the organisation.

Accounts Assistant

Hannah

Hannah join in May 2016, managing all areas of payable accounts, as well as company payroll, facility management and human resources. In her spare time, she can be found travelling to the sunny shores or watching the latest Formula 1 race.

Head of Operations

Natalie

Natalie joined in 2017 to be the link between BII Members and our Trusted Partners, while also leading our membership and training team. She is always looking for new products and services to enhance BII Members’ businesses.

Head of Membership Development

Hannah

Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.

Non-Executive Director (NED)

Mike

Mike joined the BII in 2016 as CEO and now serves as our NED. With over 40 years in the licensed trade, he runs the Pub Co and Landlord Helpline, helping members manage relationships, rent reviews, and MRO options.

Partnerships Lead

Harriet

Harriet joined the BII in November 2022 works closely with all our Trusted Partners, building great relationships and content for our members.

IT Support Analyst

David

David has been the IT specialist at BII since 2017, providing crucial in-house technical support. He manages and troubleshoots internal IT systems, ensuring smooth daily operations across the organisation.

Executive Team Assistant

Kate

Kate joined the BII in September 2025, helping with the day to day organisation and admin across the senior leadership team.

Chief Executive Officer

Steve

Since joining the BII as CEO in 2019, Steve is the driving force behind the team. With a wealth of experience across multiple sectors, Steve has inspired new ways of thinking & working together in the BII.

Head of Communications

Molly

Molly joined in 2017, leading our Comms & Marketing team. She provides members with vital information, and manage our Events & Awards. When she isn’t working, she can be found traveling the country in her van, Venus.

Head of Operations

Natalie

Natalie joined in 2017 to be the link between BII Members and our Trusted Partners, while also leading our membership and training team. She is always looking for new products and services to enhance BII Members’ businesses.

Head of Membership Development

Hannah

Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.

Head of Finance

Shila

Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII’s financials and reporting requirements.

Non-Executive Director (NED)

Mike

Mike joined the BII in 2016 as CEO and now serves as our NED. With over 40 years in the licensed trade, he runs the Pub Co and Landlord Helpline, helping members manage relationships, rent reviews, and MRO options.

Senior Marketing Executive

Teah

Teah joined in January 2023 and heads up all things Workforce, as well as helping with keeping both websites fresh and engaging. In her spare time, she loves reading, with her favorite spot being by the poolside, soaking up the sun.

Marketing Executive

Guen

Guen joined in April 2024, contributing to BII Workforce socials, The Spark, and the Behind the Bar podcast. Outside of work, she enjoys gaming and reading, often accompanied by her cat, Nyx.

Marketing Assistant

Gabe

Gabe joined in August 2024, creating socials, editing podcasts and helping our partnership coordinator with our Trusted Partner promotion & guides. When forced into karaoke, his go to song is ‘My Way’ by Frank Sinatra or ‘Tequila’ by The Champs.

Marketing Assistant

Imy

Imy joined the BII in March 2025, helping with BII socials, creating guides, and making our weekly INNfocus newletter. In her spare time she can be found thrifting for hidden gems at charity shops.

Membership Manager

Katy

Katy joined the BII in January 2023 oversees the Membership Team, speaking to our members directly to check in with them and help where needed.

Partnerships Lead

Harriet

Harriet joined the BII in November 2022 works closely with all our Trusted Partners, building great relationships and content for our members.

Training Customer Service Lead

Charlotte

Charlotte joined the team in November 2022. She leads the customer service team for BII training, helping with all course related queries.

Membership Customer Service

Kelly

Kelly works in the Membership Team and joined the BII in January 2022, making calls to members to check in and see how we can help and support them.

Membership Customer Services

Anca

Anca joined the BII in January 2023. She is the first point of call for our members, helping with all your queries.

Membership Customer Service

Jess

Jess joined the BII in October 2023. She is the first point of call for our members, helping with all your queries.

Membership Customer Service

Lisa

Lisa joined the Membership Team in August 2023, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Lacey

Lacey joined the Membership Team in December 2023, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Bella

Bella joined the Membership Team in August 2024, making calls to members to check in and see how we can help and support them.

Membership Customer Service

Nicole

Nicole joined the Membership Team in January 2025, making calls to members to check in and see how we can help and support them.

Membership Customer Services

Ellie

Ellie joined the Membership Team in February 2025, making calls to members to check in and see how we can help and support them.

Financial Accountant

Malcolm

Malcolm has been with the BII since October 1997 as a longstanding staff member. He works within the finance team and provides support to the membership team with the CRM system.

Membership Finance Co-Ordinator

Patricia

Patricia has been with the BII for several years as Membership Finance Co-ordinator. She works closely with BII events and partners, managing membership finances across the organisation.

Accounts Assistant

Hannah

Hannah join in May 2016, managing all areas of payable accounts, as well as company payroll, facility management and human resources. In her spare time, she can be found travelling to the sunny shores or watching the latest Formula 1 race.

IT Support Analyst

David

David has been the IT specialist at BII since 2017, providing crucial in-house technical support. He manages and troubleshoots internal IT systems, ensuring smooth daily operations across the organisation.

Executive Team Assistant

Kate

Kate joined the BII in September 2025, helping with the day to day organisation and admin across the senior leadership team.

Need assistance or help?

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